Augusta 911 Call Center Recognized for Excellence

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Augusta News Flash

Posted on: February 5, 2019

Augusta 911 Call Center Recognized for Excellence


AUGUSTA, Ga. – The Augusta 911 Call Center has received the Outstanding 911 Call Center award from the Next Generation 911 (NG911) Institute. This award recognizes a 911 call center for overall excellence in serving the public, including the handling of emergencies reported to 911 and the deployment and management of new technology.

Augusta 911 Director Daniel Dunlap and members of his staff will accept the award on the city’s behalf at the 16th Annual 911 Honor Awards on Feb. 13, 2019, in Washington D.C.

“This award honors the hard work and achievements of the entire Augusta 911 staff,” Dunlap said. “This award proves their ongoing commitment to responding to emergency situations in a timely manner and helping our citizens receive the emergency assistance they need.”

Dunlap said Augusta 911’s recent accomplishments include implementation of Text-to-911 and Emergency Fire Dispatch call-taking protocols, training, public outreach and other ongoing enhancements to the city’s 911 service.

The NG911 Institute is a non-profit organization that works with a congressional caucus to promote the use of the most advanced and effective 911 tools around the nation. Its members include public safety officials, telecommunication and industry professionals, policy makers, academia, and concerned citizens.

The organization works to promote understanding in the Congressional NG911 Caucus and members of the U.S. Congress of the issues surrounding the deployment and use of better technology to boost overall response, thereby improving public safety.

“Every one of our citizens can be proud of the efforts of our city’s 911 call center staff,” said Augusta Administrator Janice Allen Jackson. “It is their determination to make our call center faster and more responsive that brings this award home to Augusta. 911 is often considered the ‘forgotten’ portion of any public safety system. I hope this reassures our residents and visitors that ours is a high quality system from the moment they contact us in times of emergency. I could not be more proud of this department.”

The NG911 Institute will host the awards ceremony Feb. 13 in the foyer of the Rayburn House Office Building in the nation’s capital. Along with Augusta receiving the Outstanding 911 Call Center award, other awards include those of Government Leader, Citizen in Action, and 911 Public Safety Professional of the year.


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